After roughly three years of development, the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) has announced plans to integrate artificial intelligence into its support operations, starting from May 2025.
Referred to as “a significant leap forward in the industry”, BiKBBI says its new AI system will allow installers to access personalised learning experiences, which will adapt to the specific needs and skills of each user. BiKBBI believes the change will ensure that training is both comprehensive and also tailored to the specific individual.
Initially, the training will cover how tradespeople can improve their service offering, reduce risks to their business, and offer compelling propositions. However, BiKBBI says that if the programme is successful, it plans to extend the technology into other areas, such as products and services.
BiKBBi also plans to roll out AI support to consumers, with the technology able to analyse consumer queries and provide recommendations to help them make informed decisions about KBB installation projects. This advice will also include the introduction of AI videos, which will summarise any written support.
Businesses joining the organisation will also receive AI-powered guidance, covering everything from onboarding to continuous assistance. BiKBBI says its AI programme will also provide ongoing support after businesses have joined, helping companies navigate potential challenges in the market.
Damian Walters, BiKBBI CEO, said that integrating AI into its operations represented a significant milestone for the organisation. He commented: “We are committed to enhancing the skills of our members, providing unrivalled consumer advice, and supporting our member businesses in every way possible. AI technology will enable us to achieve these goals more effectively and efficiently, paving the way for a brighter future in the installation industry.”
“The next phase of integration will include the digital triage of a whole range of enquiries, to include the processing of compliance information, instantly reducing risk to our members and the consumers and businesses they serve. We’ve been working on this project for nearly three years and I can’t wait to witness the incredible benefits anticipated.”
In related news, Walters praised the government’s ambitious plans to invest heavily in AI technology earlier this year, but warned that such policies should not come at the expense of investing in the workforce.